Job Title: Operations Advisor – Christchurch – Competitive Salary
Job Description: Operations Advisor – Christchurch – Competitive Salary
Our client, a leading company based in Christchurch are currently looking to recruit an Operations Advisor to join their team.
·Ability to handle stressful situations while staying calm during reported emergency incidents.
·Ability to operate within a fast moving environment and adapt to ever changing operational requirements.
·Ability to understand complex problems, making decisions and taking effective action.
·Have knowledge of case management software.
·Initial response to client situations across the globe following dedicated standard operational procedures.
·Case management of medical and security assistance calls in line with individual client requirements.
·Notify and collaborate with client stakeholders on traveller assistance cases and management of the process.
·Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements.
·Administer and maintain data using a range of specialist software and internal security software.
·Maintain and deliver agreed Key Performance Indicators (KPIs) to achieve business objectives and ensure defined Service Level Agreements (SLAs) are met.
·Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure.
·Review and develop existing process and procedures in line with client requirements.
·Contribute to regular team meetings, and provide support or guidance to peers.
·Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose.
·Be confident liaising with clients and suppliers.
·Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business.
·Excellent customer service skills and professional telephone manner.
·Excellent computer skills with proficiency in MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems.
·Worldwide geographical knowledge is desirable, with an active interest in current affairs.
·Being bilingual will be an advantage.
For the Operations Advisor role you will be working varied shift patterns Monday – Friday.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Job Type: Permanent
Job Date: 2017-02-17 11:07:15
Country: United Kingdom
Job Category: Customer Services